Feeling the Chemistry?

Hit the apply now button to register with us or apply for this role. If you have any questions and would like to talk to our team, head to the contact page.

IT Support Technician - 1st & 2nd Line

Chemicals

Berkshire (£) Competitive
permanent Job Ref: 5510

Description

Due to continued expansion an exciting opportunity has arisen for an IT Support Technician – 1st & 2nd to join a leading speciality chemical company at their start of the art facility on a permanent basis.

As a key focus of your role you will provide IT 1st & 2nd line support for EMEAI region, escalating requests when required.

IT Support Technician Responsibilities:

  • Provide 1st & 2nd line support for all locations covered by the Service Desk
  • Identify, escalate & resolve customer incidents successfully with a focus on continual service improvement
  • Ensuring IT policies and procedures are adhered to during day-to-day work both within the IT department and across the business as a whole
  • Manage workload & prioritise incidents
  • Report trends and escalation of requests to Service Desk lead
  • Provide feedback in team meetings regarding issues, trends and improvements on the Service Desk
  • Maintain all relevant documentation
  • Proactively develop user information sheets and promote good practice guidelines including; tip sheets, how to guides
  • Build PC’s and redistribute hardware as required. Maintain and complete relevant build documentation to an acceptable standard

IT Support Technician Experience Required:

  • 1st & 2nd line Service Desk experience within a Windows environment is essential
  • Working knowledge of AD
  • Relevant Microsoft Qualification
  • Problem solving and troubleshooting skills.
  • Knowledge of ITIL would be beneficial
  • Ability to communicate clearly and concisely at all levels, particularly over the phone
  • Able to handle multiple tasks simultaneously and prioritise work according to business impact

Competitive salary plus excellent benefits that includes final salary pension scheme

Job Ref: 5510